The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinaryby Joseph A. Michelli
McGraw-Hill, 2006
Submitted by Diane Busch
An excellent book for leadership. This book is challenging for the entrepreneur and "feel good" for the Starbucks customer.
Starbucks is an exemplary company in so many ways. It is such an inspiration. Starbucks attempts to treat customers with fantastic customer service. They give to their communities in innovative and generous ways.
This book includes discussion questions and "food for thought" prompts throughout, plus five pages of discussion starters in the back.
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