Excellence Wins: a no-nonsense guide to becoming the best in a world of compromise
by Horst Schulze
2019, Zondervan
Reviewed by Diane Busch
This is my new favorite book to be an evangelist for. I loved it.
The author, Horst Schulze, was co-founder, president and COO of the Ritz-Carlton Hotel Company and more recently is founder, chairman and CEO of the Capella Hotel Group. He begins by sharing his story of life growing up, his family background and his humble beginnings. As he matures and begins working, he gains knowledge and experience that set the foundation on which he develops leadership skills and principles that make for good customer service and promote a healthy work culture.
He shares great business practices based on many years of experience in the service industry, in leadership, and in life. He retells real stories that bring these principles to life.
Near the end of the book we learn of a sad situation to his life story. And then.. (spoiler alert) a miracle from a God.
I am convinced that anyone can gain valuable insight from this book, but it will be especially beneficial to leaders, people in the service industry, people in ministry, and anyone working with people. (Isn’t that most of us?)
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